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FREQUENTLY ASKED QUESTIONS
Every piece is individually crafted by hand, not mass-produced. This means slight variations in color, pattern, and shape are to be expected and are what give each item its own unique character. No two pieces are exactly alike!
Yes, we love creating custom pieces! Please contact us to discuss your ideas, timeline, and pricing.
Avoid prolonged exposure to water, harsh chemicals (perfume, lotion, hairspray), and extreme heat. Store items separately in a soft pouch or box to prevent scratches. See specific care instructions for each material below.
Glue offers a long-lasting, strong hold (typically 1-2 weeks). Adhesive Tabs provide a temporary hold (usually 1-3 days) and are much easier to remove, making them ideal for short-term wear or if you like to change your style frequently.
Yes, if removed carefully! Gently clean off any leftover adhesive from the back with a cotton bud and alcohol. They can typically be reused 2-3 times, depending on the removal method.
The sealed polymer clay itself is water-resistant, meaning it can handle brief contact with water (like washing hands). However, we strongly recommend removing your jewellery before showering, swimming, or doing dishes to protect the finish and any metal components from tarnishing over time.
This is normal for newly crafted polymer clay items and is often from the varnish. The smell is harmless and will fade naturally within a few days of being exposed to air.
Gently wipe with a soft, slightly damp cloth and dry immediately. Do not use chemical cleaners or submerge the piece in water.
Due to the handmade and hygienic nature of our products (especially nails), we do not accept returns or exchanges unless the item arrives damaged or is incorrect. Please see our full Returns & Refunds Policy for instructions on what to do if this happens.
CONTACT US
Phone: 1-443-764-3168
Email: info@clayrare.com
Fast standard shipping
on all orders.